Conflict Resolution

This course is intended for those who wish to have strategies to manage the conflicts that arise in their professional lives.

 

Objectives

  • To provide tools to manage conflicts that arise in the workplace.
  • To learn to strategically redirect emotions that arise in a conflict situation.
 
Contents
  • Definition of conflict.
  • Positioning in the face of conflict.
  • Components, causes, and type of conflicts.
  • Stages of conflict resolution.
  • The role of emotions in conflict situations.
  • Mediation techniques for conflict management
    • The conflict process
    • Empathy
    • Communication
    • Active listening
    • Assertiveness

 

Available formats: Subsidized course (FUNDAE), workshop, conference.

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